The RootStim Guarantee
90 Days. Any Reason. Keep the Bottle.
If you're not impressed after your 90-day routine, you get your money back — even if the bottle is empty. No photos. No phone calls. No hoops.
How it works
Email cs@rootstim.com with your order number — any time within 90 days of delivery. That's the whole ask: one email.
We refund the full amount to your original payment method, typically within 5 business days. No return label. Nothing to ship back.
Keep the bottle. Really — even if it's empty.
No phone calls, no hoops. (Once processed, your bank or card issuer may take a few extra business days to show the refund on your statement.)
90-Day Money-Back Guarantee
We stand behind RootStim with a 90-Day Money-Back Guarantee. If you're not happy — for any reason — contact us within 90 days of delivery for a full refund to your original payment method. You don't need to ship the product back. Keep the bottle.
How to request a refund
Email cs@rootstim.com with your order number. We'll process your full refund to the original payment method, typically within 5 business days. No phone calls, no hoops. Once processed, your bank or card issuer may take a few additional business days to show the refund on your statement.
Damaged or wrong item
If your order arrives damaged or you received the wrong item, email cs@rootstim.com within 7 days of delivery with a photo and we'll send a replacement or refund right away. We reserve the right to decline refunds in cases of clear abuse (for example, excessive repeat refund history).
Show your 90 days (optional)
Share your week-1 and week-12 photos, get 30% off your next order.
Totally optional — and completely separate from your guarantee. Your refund never depends on photos; "any reason" means any reason.
If you do want to share your 90-day photos, we'll send you a code for 30% off your next order — and, with your permission, your photos may become the real evidence on our Science page. No filters, no staging, no theater. Just your real 90 days, if you choose to show them.
And yes — if your photos ever appear on our site, we'll say so right there: shared by a real customer who received a discount. That's the deal, stated plainly.
Guarantee FAQ
Do I need photos or "proof" to get a refund?
No. Any reason means any reason. The photo program is separate and optional, with its own reward — never a condition of your refund.
When does the 90-day window start?
From delivery. You have 90 days from the day your order is delivered to request a refund.
Do I have to ship the product back?
No. There's nothing to return and no label to print. Keep the bottle.
What if my order arrives damaged, or I got the wrong item?
Email cs@rootstim.com within 7 days of delivery with a photo, and we'll send a replacement or refund right away.